But how do you kick off this process? Does your HOA have a specific committee, like an Architectural Review Committee, in charge of handling these requests? Or do you need to make a phone call or fill out a form and mail it in?
The challenge with many of these processes lies in the documentation. Phone calls aren't recorded, emails might get lost, and paperwork can easily be misplaced. So, how can homeowners prove that their request was approved, or conversely, how can the HOA show that it denied a request?
To avoid potential disputes and costly lawsuits, it's essential that all correspondence be documented in writing. Whether it's through postal service or email, both homeowners and HOA representatives need a reliable system to organize and track the entire process. An automated system would be even better, ensuring that no part of the correspondence goes missing or undocumented.
At HOA Guru, we've developed a feature called "Improvement Requests" to address this challenge. While the name might not be the most creative, it's intentionally kept generic to suit the needs of any HOA. Whether your association calls it an “architectural review process” or “improvement approvals”, our feature can handle it all, preventing headaches and misunderstandings by keeping track of every step.
Our sophisticated Improvement Request system meticulously documents the entire approval or denial process, from start to finish. Nothing gets lost, and every interaction is date- and time-stamped, creating a clear, uneditable history of the process.
Here are a few ways HOA Guru addresses those concerns:
Homeowner Access Control
Each HOA property is provided with exclusive login credentials, granting homeowners access only to their property's information and any community documents authorized by the HOA.
Administrative Oversight
HOA administrators can further manage access permissions through our Sub Admin module. This feature enables the creation of individual login accounts with customized access levels tailored to specific administrative functions. Administrators can dictate access to homeowner information, invoicing, transaction history, and reports, ensuring strict control over sensitive data.
HOA Guru's commitment to customer satisfaction extends beyond software functionality. We actively listen to your feedback to enhance our platform continually, ensuring it meets the evolving needs of HOA administrators and homeowners alike. Be on the lookout for new features coming this fall!
If your HOA doesn't have an easy system to submit your Improvement request, get in touch with us to learn more about how our HOA Guru'sTM management software can streamline the improvement request process, minimizing potential hassles, disputes, and lawsuits in your HOA!
You can Schedule A Demo here or visit our website to learn more www.hoaguru.com.
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